Responsible Gambling
At galaspinscasinouk.co.uk, responsible gambling information covers the controls available for a Gala Spins account and ways to obtain support. Gambling is for adults aged at least 18 and carries a risk of losing money. Account controls and exclusion requests are handled by Gala Spins.
Managing spending
Gala Spins offers deposit limits, a maximum stake control and a curfew tool. Deposit limits can cover a day, week or month. Daily periods begin at midnight UK time, weekly periods begin on Monday at midnight, and monthly periods begin at midnight on the first day of the month.
When several limits are used together, the longest period needs the highest limit. Reducing a deposit limit takes effect immediately. Raising it requires confirmation after a waiting period of 24 hours. The delay means an increase is not an immediate change to the amount available to deposit.
Gala Spins may also apply a loss limit for safer gambling reasons. A customer can request a maximum loss limit covering their Entain Group accounts through the Player Advisory Team.
Understanding your activity
My Hub includes profit and loss information and a net deposit view. These allow you to review gambling results over a period and compare money deposited with money withdrawn. They provide different perspectives on account activity rather than treating deposits alone as a measure of results.
The budget calculator works through income, expenses and gambling in three steps. It is an information tool and does not store the entered data. A separate self-assessment asks questions about gambling behaviour. Both tools sit alongside the account controls available for managing play.
Time away from play
Reality checks and play breaks are among the time management tools offered by Gala Spins. Time Out and account closure are also available. Shorter interruptions to play are separate from the longer self-exclusion process.
Gala Spins can suspend or close an account where gambling harm is suspected. That action may also cover other accounts identified as belonging to the same customer across its brands. Deposits and bets are unavailable while an account is suspended.
Self-exclusion choices
Self-exclusion can be requested through the safer gambling area or customer support. The minimum duration is six months. If no period is specified, Gala Spins applies six months. You can request exclusion for the account concerned or across Entain Group brands. If the scope is not specified, the request applies only to that brand.
Gala Spins participates in GamStop. Registration with GamStop prevents access to online gambling services operated by participating members. This provides a separate route to exclusion across participating operators rather than just the Gala Spins account.
During self-exclusion, you must not try to reopen the account, register another one or use someone else's account to get around the restriction. An additional account identified in these circumstances is closed. Stakes in play at closure are voided and returned, while winnings arising from that point are not paid.
Balances and returning after exclusion
On self-exclusion, Gala Spins normally returns account funds within ten working days using the active payment method. This remains subject to the operator's rules on illegal or prohibited activity. Returns from existing unsettled bets may be paid within ten working days after their outcome is decided.
Self-exclusion also removes the customer from marketing databases, although some messages may arrive while records are being updated. An excluded account cannot reopen before the chosen period ends. Afterwards, reactivation requires a telephone request and a cooling-off period of 24 hours. An email request needs telephone verification.
Support and questions
GamCare's National Gambling Helpline can be reached on 0808 8020 133 for gambling support. For account restrictions, exclusion or available controls, contact Gala Spins support. Questions about information published on galaspinscasinouk.co.uk can be sent to [email protected].