Privacy

At galaspinscasinouk.co.uk, this page explains how personal information is handled in connection with a Gala Spins account. The account practices described here belong to Gala Spins. For questions concerning galaspinscasinouk.co.uk, use [email protected]. Requests about gambling account records go to the operator's privacy team.

Information collected

Gala Spins collects information when customers register, use its services, complete surveys or contact support. Account details can include names, contact information, birth dates, login information and payment records. Conversations, account notes and customer service calls may also be recorded.

Other information comes from activity on the service, permitted tracking technologies, public records, group companies and external providers. Verification can involve identity documents, photographs and financial information. Affordability assessments may use public information or credit history as well as details supplied directly by the customer.

Purposes and legal grounds

Gala Spins uses personal information to provide gambling services, maintain accounts, process transactions and answer enquiries. Other purposes include fraud prevention, identity checks, safer gambling, service improvements and compliance with regulatory duties.

The legal ground depends on the purpose. It may be the account contract, a legal obligation, consent or a legitimate interest. Some processing also concerns public interest tasks or the protection of vital interests. Giving marketing consent is therefore separate from processing required to operate an account or meet legal obligations.

Safer gambling and automated decisions

Gala Spins analyses transactions, behaviour and financial circumstances to identify customers who may be experiencing gambling harm. This can lead to account limits or other restrictions. Information may be assessed across Entain brands and shared with organisations involved in affordability or harm prevention.

For customers in Great Britain and Northern Ireland, GamProtect can involve sharing details of qualifying high-risk customers with the scheme and participating gambling operators. The privacy notice also addresses automated decisions and profiling. Customers can request further information or a review where relevant.

Sharing and transfers

Information may be shared with group companies and service providers supporting payments, verification, security and customer service. Other recipients can include regulators, law enforcement, courts, legal advisers and dispute resolution bodies where the relevant purpose requires disclosure.

Third party marketing disclosure requires the customer's express consent. Suppression lists may also be shared to prevent unwanted marketing to people who have opted out or self-excluded. This use is distinct from sharing details so another organisation can send promotional messages.

Some recipients are based outside the UK or European Economic Area. Gala Spins describes safeguards and compliant processing agreements for these transfers. Protection standards in the destination may differ from those in the UK.

Retention and security

Customer records normally remain for seven years after account closure. Recorded calls generally remain for three years, with longer retention possible in individual cases. Regulatory obligations, investigations, claims or complaints may justify an extension. Self-exclusion records can outlast the exclusion period itself.

Gala Spins describes technical, administrative and organisational safeguards for personal information. These measures do not amount to a guarantee that internet transmission is completely secure. Account holders are responsible for keeping their passwords confidential.

Marketing choices

You can stop promotional communications through the unsubscribe option, account preferences or customer support. Opting out does not stop essential account correspondence. Providing the contact address or number used for an unwanted message helps the operator identify the communication concerned.

Your rights and privacy contacts

Data protection rights include access, correction, conditional erasure, restrictions on processing and, in some circumstances, portability. You may object to processing based on legitimate interests and withdraw consent where processing relies on it. Rights concerning decisions made solely through automated processing may also apply. Erasure is not unconditional, particularly where overriding legal grounds require retention.

Gala Spins account data requests can be addressed to [email protected]. Questions for the operator's data protection team can go to [email protected] or [email protected]. Those channels are for privacy matters rather than general customer service. If a privacy complaint remains unresolved, you may complain to the Information Commissioner's Office.